Privacy and Cookies Policy

Last Updated: September 15, 2024

Yadros Ltd. (“Yadros,” “we,” “us,” or “our”) is committed to safeguarding your privacy while providing services that help students apply to educational institutions around the world. This Privacy and Cookies Policy (“Policy”) explains how we collect, use, disclose, and protect your personal data when you interact with Yadros through our website and services (the “Services”).

This Policy may be updated periodically, and we encourage you to review it regularly. Your continued use of Yadros’ services and/or website after changes to this Policy have been made will be considered your acceptance of the updated Policy.

1. General

We value your privacy and aim to be transparent about how we collect and use your data. This Policy outlines the following sections:

What We Collect and How
When We Collect Your Information and How We Use It
When Do We Share Your Information
Where We Store Your Data
Safeguards
Your Rights
Use of Cookies and Other Tracking Mechanisms
Third-Party Analytics
Third-Party Ad Networks
Data Retention
Changes to Our Privacy Policy
Contact Us, Questions, Updating Your Info, Opting Out

2. What We Collect and How

We may collect various types of personal data to provide our Services, including but not limited to:

Contact information (e.g., name, email address, phone number)
Educational information (e.g., academic history, preferences, and documents)
Technical data (e.g., IP addresses, browser types, device identifiers)

3. Use of Cookies and Other Tracking Mechanisms

Cookies are small data files that websites store on your device. We use cookies to enhance your experience on our website and to better understand how our website is used. Cookies help us remember your preferences and improve your user experience over time.

4. There Are Four Types of Cookies

Strictly Necessary Cookies: These are essential for the website to function properly. Without these cookies, the website might not perform optimally.
Performance Cookies: These cookies collect information about how visitors use the website, such as which pages are visited most often, and help us improve the site's performance.
Functionality Cookies: These cookies remember choices you make, such as your username, language, or region, and provide more personalized features.
Targeting/Advertising Cookies: These cookies are used to deliver ads relevant to you and your interests. They also limit how many times you see an ad and help measure the effectiveness of advertising campaigns.

5. Disabling/Enabling Cookies Via Your Browser

Most web browsers allow you to control cookies through their settings. You can choose to disable cookies or be alerted when cookies are being sent to your device. If you disable cookies, certain features of the Yadros website may not function properly.

6. Third-Party Analytics

We may use third-party service providers, such as Google Analytics, to monitor and analyze web traffic and track user behavior on our site. These service providers may collect data regarding your usage of the website, including the time spent on each page, pages viewed, and other interactions. The information collected is anonymous and is used to improve the functionality of our website.

7. Third-Party Ad Networks

We may work with third-party advertising networks that use cookies and similar tracking technologies to deliver advertisements that may be of interest to you. These networks may collect information about your activities across different websites and apps over time to provide tailored advertising.

8. Data Retention

We retain your personal data for as long as necessary to provide our services or as required by law. After that, your data will be deleted or anonymized.

9. Changes to Our Privacy Policy

We may update this Policy from time to time to reflect changes in our practices or regulatory requirements. Please check this page periodically for updates. The date of the last update is always listed at the top of the Policy.

10. Contact Us, Questions, Updating Your Info, Opting Out

If you have any questions about this Policy, wish to update your personal data, or want to opt out of certain services, please contact us at support@yadros.net.

How Does Yadros Collect My Personal Data?

Yadros collects your personal data through various means:

Directly from You: When you interact with our services or register with us, we gather information you provide directly.
From Third Parties: We may obtain your data from third-party sources such as our marketing affiliates, service providers who assist in identity verification and fraud prevention, other Yadros users, or referral programs. This includes data from banking references, credit agencies, website hosts, live chat services, and vendors at events.
Through Cookies and Tracking Technologies: We use cookies, web beacons, and log files to automatically collect information about your use of our website and services. This data includes your IP address, browser type, pages viewed, links clicked, and other interactions with our site. For details on how we use these technologies, see the section “Our Use of Cookies and Tracking Mechanisms” below.

What Personal Data Does Yadros Collect?

The type of personal data we collect depends on how you use our services. In some cases, we may collect sensitive data (e.g., information about your racial or ethnic origin, political views, religious beliefs, union membership, biometric data, or health information). If we need to collect such sensitive data, we will seek your explicit consent as required by data protection laws. Personal data collected is used solely for providing our services and will not be shared for other purposes.

Categories of Personal Data Collected

Category	Specific Personal Data	Sensitive Personal Data	Source
Identifiers	Name, email address, phone number, billing or mailing address, IP address, date of birth.	National identification numbers and documents, including photographs or government identifiers.	Directly from you, third parties on your behalf, Yadros users, customers, and our service providers.
Financial Information	Bank and credit account details, credit history, transaction details.		Directly from you, third parties on your behalf, recruitment partners, counselors, Yadros users, and service providers.
Health Information	Vaccination records, personal health numbers.		Directly from you, third parties on your behalf, or as permitted by you.
Internet Activity	Data collected through cookies and tracking technologies, including IP address, browser type, and usage patterns.		Directly from you and via our third-party analytic tools and cookies.
Geolocation Data	Geographic location data.		Directly from you and/or through mobile applications and third-party analytics.
Professional Information	Professional credentials, skills, educational and work history, salary, evaluations, references, certifications, and other resume details.		Directly from you or from third parties like recruiters, counselors, or external websites.
Other Information	Any additional information you provide, such as emails or other communications.		Directly from you or from third parties on your behalf.

Information Collection and Usage at Yadros

Yadros collects your personal data in various scenarios, and we use this information in the following ways:

Account Creation: When you create an account on our platform, we collect your email address and password. This information is used to set up and manage your account, and to provide you with access to the features and services you’ve requested.
Program Eligibility Exploration: You can browse programs and schools without creating an account. If you choose to use our services to explore eligibility, we collect personal details such as nationality, education background, grading scheme, average grades, and language proficiency. This data helps us tailor recommendations for programs and schools that match your qualifications.
Student Profile and Application: To apply for an educational program, you need to create a student profile on our platform. We gather detailed personal information including your name, contact details, educational history, and language test scores. This data helps match you with suitable programs and may be required by schools for processing your application. You may also choose to provide additional documents such as awards or projects to support your application.
Use of Yadros Email Account: If provided, an email account from Yadros may be used to communicate with educational institutions. We monitor these emails to ensure you don’t miss important updates regarding your application. You can disable this feature if desired by contacting us.
Visa Processing Services: If you opt to use our services for visa processing, we collect necessary personal data such as passport details and visa application information to assist with your visa application.
Student Loan Assistance: We offer assistance in securing student loans. To facilitate this, you may need to provide additional personal and financial information, which will be shared with our financial partners. We ensure your data is handled securely and only shared with partners with your consent.
Employment Assistance: If you seek help finding employment in your study destination, we may collect additional personal data to provide to potential employers. This information is shared only with your consent and handled with high security.
Course Registration and TrainHub: When you register for courses, we collect voluntary personal data to facilitate your enrollment. Records of your registration and course completion may be kept for issuing certificates.
Public Posts and Social Media: You can post questions, comments, or opinions on our platform or social media channels. Any personal data shared in public forums is visible to others. Content on third-party platforms is subject to their privacy policies.
Live Chat and Support Services: We use third-party services for live chat and support on our website. Information collected during these interactions, such as your name, contact details, and usage data, is used to provide support and improve our services. Conversations may be logged for quality and training purposes.
Purchases through Our Online Store: For transactions made on our Shopify-hosted store, personal and payment information is collected to process your purchase. Shopify handles payment processing securely, and any information shared with third parties is protected under Shopify’s policies.
Communication and Customer Service: When you contact us, we collect identifying information to assist with your inquiries and improve our services. This may include retaining your details for future reference.
Third-Party Data Sharing: We may receive personal data from third parties, such as recruitment partners or mailing list providers. These third parties are responsible for obtaining your consent to share your data with us.
Payment Processing and Tracking: We use PCI certified payment processors to handle transactions. We do not store credit card information but receive transaction status and numbers necessary for application processes.
Marketing and Communications: You may choose to receive marketing communications from us. We use your contact details to send updates and promotional content. You can opt-out of marketing messages at any time.
Surveys and Research: Participation in surveys or research helps us improve our services. Information collected is used in an aggregated, non-identifiable manner to enhance our offerings.
Contests and Promotions: When you enter contests or promotions, we collect personal information to manage your participation and use non-identifiable data for research purposes if applicable.
Service Improvement and Product Development: We use collected data to enhance our services and develop new products that benefit our users.
Employment Applications: If you apply for a job with Yadros, we use the information provided to process your application and evaluate career opportunities.
Recruitment Partner and Counsellor Applications: When applying to become a recruitment partner or counsellor with Yadros, we collect personal and professional details necessary for processing your application and making payments.
Accuracy of Information: You are responsible for ensuring that the personal information you provide to us is accurate and up-to-date.

When Do We Share Your Information?

At Yadros, we may share your personal data with various third parties, including service providers, regulated institutions (e.g., financial institutions), affiliated entities, and business partners. Below is a detailed explanation of how and why we share your information:

How and Why We Share Your Information

Educational Institutions: We share application information with the schools or universities you apply to, either directly or through a third party on your behalf. Once we have forwarded your information, Yadros has no control over how these institutions use it. For queries regarding the handling of your data, we recommend contacting the institutions directly.
Service Providers: We may provide your personal data to third parties who perform services for us, such as email delivery, website hosting, and customer support. These providers help us operate and improve our services, including verifying your identity, preventing fraud, and handling transactions. We ensure that our service providers adhere to stringent security standards and do not use your data for their own marketing purposes.
Business Transactions: In the event of a merger, acquisition, or sale of our business (including insolvency or bankruptcy), we may transfer your information as part of the transaction. This ensures continuity of service and allows the new entity to fulfill its obligations.
Research and Development: With your consent, we use your data to improve our services and develop new features. We may also share data with third-party researchers, such as educational institutions and academics, to aid in research and development efforts.
Legal Obligations: We may disclose your information to comply with legal requirements, such as responding to court orders or law enforcement requests. This may also include addressing legal claims, fraud prevention, and protecting individuals or property.
Marketing and Opt-Out: If you prefer not to receive marketing communications or have your data shared with third parties for marketing purposes, you can opt out by contacting us or using the unsubscribe link provided in our marketing emails. Please note, we do not sell your personal data.

Where We Store Your Data

Your data is stored on servers operated by our cloud service providers. We use reasonable measures to ensure these providers meet our security standards. Payments are encrypted using SSL technology. If you have a password-protected account, it is your responsibility to keep your password confidential.

Our servers are primarily located in the Netherlands, with certain applications hosted in other regions, including Germany. Although we implement safeguards to protect your information, data protection laws may vary by jurisdiction, and authorities in these regions may access your data as permitted by local laws.

Safeguards

We take the protection of your personal data seriously and employ administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure. Despite our efforts, internet transmissions are not completely secure. We strive to protect your data once received, but any transmission is at your own risk.

If we detect a breach involving your personal data, we will notify you promptly and provide information about the breach as it becomes available, as permitted by law.

CPA Deletion Request Rights

Under the Consumer Privacy Act (CPA), you have the right to request the deletion of any personal data we have collected about you. Please note that your request to delete your personal data may be subject to verification and may be denied if we need to retain your information due to specific exceptions outlined in the CCPA.

Contact Us for Deletion Requests

To request the deletion of your personal data, please contact us at info@yadros.net. We will process your request in accordance with the CCPA and provide you with information on how your request is being handled.

Data Sharing and Sales

We do not sell your personal data to third parties. While we may share your information with our service providers or as instructed by you to provide our services, this is detailed in the section titled “How and Why We Share Your Information.” Your data is shared only in the context of providing and improving our services, and not for any sale or profit-driven purposes.